Shipping policy
Guidelines for Shipping
Total delivery time = processing time + delivery time
All estimated/typical delivery times are based on real data from previous orders. These are approximate times for reference only.
Processing Time
Order processing begins on the date you place your order and typically takes 1–5 business days. Once processing is complete, we’ll ship your order promptly.
Shipment
Country: United Kingdom
Condition: All products
Cost: Free shipping
Processing time: 1–5 business days (Monday to Friday), cut-off time 12:00 AM GMT
Delivery time: 1–5 business days (Monday to Friday), cut-off time 12:00 AM GMT
Please Note:
- The delivery time may be affected by public holidays, as manufacturers and courier companies operate on limited schedules. This is beyond our control. Normal operations resume immediately after each public holiday.
- Incorrect address information and other issues can result in delayed delivery.
Tracking Your Order
When your items are shipped, you will receive a tracking number via email.
If you haven’t received this or if your tracking number doesn’t work, just contact us — we’ll take care of it!
Carriers
For our customers based in the United Kingdom, we use Royal Mail.
Change Your Address
We cannot change the delivery address after the order has been shipped. If you'd like to change it, contact us within 24 hours of placing your order at support@lysse.co.uk or call us at +31 6 1058 8864. Please note that we process and ship orders within one working day.
Cancellations
If you change your mind before your order is shipped, you may cancel it anytime. For more information, see our Return and Refund Policy.
Unexpected Delays
Delivery may sometimes take longer than expected. If your package is delayed beyond the typical delivery window, contact us — we’ll help resolve it as quickly as possible.
Packages Damaged in Transit
If your package arrives damaged, please reject the delivery and notify our customer service team. If it was left at your address without your presence, contact us for the next steps.
For further questions, please contact us at:
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands
Email: support@lysse.co.uk
Telephone: +31 6 1058 8864
Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Lysse
Opening hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Saturday–Sunday: Closed
Public holidays: Closed
