Lysse | Ultralight Padded Down Jacket With Stand-Up Collar For Women

Total delivery time = processing time + delivery time

All estimated/typical delivery times are based on real data from previous orders. These are approximate times for reference only.

Processing Time

Order processing begins on the date you place your order and typically takes 1–5 business days. Once processing is complete, we’ll ship your order promptly.

Shipment

Country: United Kingdom

Condition: All products

Cost: Free shipping

Processing time: 1–5 business days (Monday to Friday), cut-off time 12:00 AM GMT

Delivery time: 1–5 business days (Monday to Friday), cut-off time 12:00 AM GMT

Please Note:

• The delivery time may be affected by public holidays, as manufacturers and courier companies operate on limited schedules. This is beyond our control. Normal operations resume immediately after each public holiday.
• Incorrect address information and other issues can result in delayed delivery.

Tracking Your Order

When your items are shipped, you will receive a tracking number via email.

If you haven’t received this or if your tracking number doesn’t work, just contact us — we’ll take care of it!

Carriers

For our customers based in the United Kingdom, we use Royal Mail.

Change Your Address

We cannot change the delivery address after the order has been shipped. If you'd like to change it, contact us within 24 hours of placing your order at support@lysse.co.uk or call us at +31 6 1058 8864. Please note that we process and ship orders within one working day.

Cancellations

If you change your mind before your order is shipped, you may cancel it anytime. For more information, see our Return and Refund Policy.

Unexpected Delays

Delivery may sometimes take longer than expected. If your package is delayed beyond the typical delivery window, contact us — we’ll help resolve it as quickly as possible.

Packages Damaged in Transit

If your package arrives damaged, please reject the delivery and notify our customer service team. If it was left at your address without your presence, contact us for the next steps.

For further questions, please contact us at:

Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands
Email: support@lysse.co.uk
Telephone: +31 6 1058 8864

Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Lysse

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Saturday–Sunday: Closed
Public holidays: Closed

You accept the terms below by sending a request via Lysse. We have made these agreements to ensure that you are fully aware of our discount policy and return procedures. These agreements apply to domestic orders in the United Kingdom.

14 day right of return

We have a 14-day return policy, which means you have 14 days to request a return. The 14 days start from the moment you have received your entire order.

Conditions for returns

To be eligible for a return, the item must be in the same condition as when you received it: unused, undamaged, and in its original packaging. Items showing signs of use, damage, or missing parts that are not due to our error are not eligible for return.

Returns requested more than 14 days after delivery will not be accepted.

Process for returns

Would you like to return an item? Please contact our customer service within 14 days of receiving your order at support@lysse.co.uk.

Our support team will send you a return form which you need to print, fill in, and include in your return package.

• Return shipping costs are the customer’s responsibility.
• Exception: If you received a wrong or damaged item, we will cover the return shipping cost and send you a free return label via email, which you can simply download and print.

Please repackage your item(s) using the original packaging. The customer is responsible for proper packaging. Send your return to the address below.

Returns sent without contacting us first will not be accepted.

Damages and problems

Please inspect your order upon receipt. If the product is defective or incorrect, contact us immediately at support@lysse.co.uk so we can evaluate the issue and resolve it.

What is the restock-fee?

There is no restock-fee.

Delayed or missing refunds

Check your bank account again if you have not received a refund. Then contact your credit card company. It may take some time before the refund is officially posted. If you have done all of this and still have not received your refund, please use the Contact Us button at the top of the page and send us an email. We will respond within 24 hours of your inquiry.

Exchanges

All orders can be exchanged. Please contact our customer service to initiate an exchange.

We will notify you of the refund

Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 5 business days.

Please note that we do not refund original shipping costs. It may take additional time for your bank or credit card provider to process and post the refund.

If you haven’t received your refund yet, first check your bank account. Then contact your credit card company. If you’ve done all this and still haven’t received your refund, email us at support@lysse.co.uk — we respond within 24 hours.

For further questions, please contact us at:

Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands
Email: support@lysse.co.uk
Telephone: +31 6 1058 8864

Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Lysse

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM GMT
Saturday–Sunday: Closed
Public holidays: Closed